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FAQ’s

Tenant FAQs

My lease is expiring soon, what do I do now?

There are a few options once your lease expires. You can stay in the property on a month-to-month basis, renew your lease for another year, or vacate the property after giving proper notice.

What does Month-to-month mean?

Month-to-month means that, in a way, your lease automatically renews every month. Should you decide to vacate the property, you can do so with the proper written 30 day notice. It also means that your rent can be increased by the landlord with proper written 30 day notice. The landlord can also give you notice to vacate with 30 days written notice.

What are your office hours?

Our office is open Mondays-Fridays from 8am – 4pm. We are closed daily from 12pm – 1pm for lunch.

Do I have to provide my renter’s insurance information every year?

Yes, every time you renew or change your renter’s insurance, you must send us an updated declarations page.

What notice needs to be provided at so I can move out once my lease ends?

Unless otherwise specified in the additional terms section of your lease, 30 days written notice is required and must be received by the 1st day of the rental period. For example, if your lease ends on 12/31/2015, we must receive your notice on or prior to 12/1/2015. You can find the Notice to Vacate form here.

I am moving in soon, where do I pick up the keys?

The keys can be picked up from our office at 2451 E. Baseline Rd Ste. 410, Gilbert, AZ 85234 during office hours. When you pick up the keys, you must bring your move in funds via Certified Funds and you will also need to bring in proof that utilities are in your name.

My Rent is Due on the 1st, but the 1st is on a Weekend or Holiday.

Rent is due on the 1st regardless of weekends or Holidays. You can either pay your rent online on the 1st, bring the payment to our office prior to the 1st, mail your payment to our office prior to the 1st, or drop it in the mail slot at our office on the 1st. If you chose to drop it in the mail slot, it must be in a sealed envelope with your name and address on the front of the envelope.

I need to have something repaired at the property, who do I contact?

If you need something repaired at the property, you will need to submit a maintenance request using your tenant portal. If it is an emergency, call our office prior to inputting the maintenance request. Please note that if the item in need of repair is tenant caused or the vendor finds nothing wrong you could be charged for the repair/service call.

I entered my account information incorrectly and my rent payment was returned, but it was processed as an NSF. Why?

Per your lease, if a payment is returned for any reason, the NSF fees and late fees apply. You also may no longer be allowed to pay your rent online and only certified funds will be accepted.

I am moving out of the rental property soon, how do I return the keys?

Unless otherwise coordinated with the Asset Manager, you must return the keys to the Red Hawk Property Management office at 2451 E. Baseline Rd Ste. 410, Gilbert, AZ 85234 by 4:00 pm on the last day of your lease.

The last day of my lease is on a weekend or Holiday. Do I still have to turn in my keys that day?

Yes. You will need to drop the keys through the mail slot at our office in a secured envelope with your name and the property address.

Landlord FAQs

I want to rent out my home, but don’t know how to get started.

The first thing to do is get a rental analysis of your property to see how much rent you could potentially receive for your property.

When will I receive my rent money each month?

On the 15th of each month any remaining rent income after repairs will be initiated to you via direct deposit. It can take anywhere from 3-5 business days to reach your account depending on your bank. If the 15th falls on a weekend or holiday where our office is closed, the owner distribution will be processed and initiated on the business day prior to the 15th.

What happens when repairs need to be done at my rental property?

Should a repair be needed at your rental property, we will email you a copy of the work order submitted by your tenant to let you now of the issue and which of our approved vendors we have dispatched to evaluate the situation. Should the needed repair be over the maintenance limit as laid out in your Property Management Agreement, we will get an estimate from the vendor for your approval before any work will be done. Once the work has been completed, a copy of the invoice and any completion photos will be published to your owner portal with your monthly owner statement by the 15th of each month.

I received a violation notice from my HOA, what should I do?

Email our office a copy of the violation as quickly as possible so that we can correct the issue in a timely manner.

What happens if my tenant fails to pay their rent?

If a tenant does not pay their rent by the 4th of the month, we send them a certified letter letting them know they have 10 days from that day to pay or they will be sent to the Attorney for eviction. Then if they have not paid by the 10th day after the letter was sent, they are automatically sent to the Attorney to begin the eviction process. Their account will be charged $350 Judgement/Eviction fees and if they fail to vacate by the writ date as stated by the court, they will be charged an additional $250 for the constable charge. You will receive notifications of the process along the way as well.

My tenant has given notice to vacate, now what?

When a tenant submits their notice to vacate, we notify you of this fact as well as when utilities need to be turned on so we can perform our move out inspection and maintain the integrity of the property while it is vacant. Closer to the move out date, the asset manager for your property will reach out to the tenant to schedule the move out inspection. Should the tenant want to be present for the inspection, we will meet the tenant at the property and collect the keys at the time of inspection. Otherwise, the tenant is responsible to turn in keys to our office by 4 pm on the last day of their lease term. After the inspection, we will publish a copy to your portal for your review as well as provide a list of recommended repairs to get the property back on the market.

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Testimonials

Until I found Jerry and the Red Hawk management team I found myself struggling to manage my own rentals. His diligent screening process and hands on management team have kept my units consistently rented. I thank him and recommend Red Hawk Realty to anyone owning investment property. Keep up the great work!

Steve Snyder

I have written so few letters like this over the years but I felt compelled to write you both. When I first called your office I was surprised that someone actually answered the phone on a Saturday morning. You see I had called several other property management companies and had left messages with not one of them calling me back…

Susan and Matt G.

My partner and I have owned investment property in Arizona since 2004. I’ve worked with three other property management firms, larger, professional firms, and husband and wife teams. Each firm we have worked with has failed to meet our expectations. Our expectations, simply put, were to manage it as if you owned it, high integrity, honest…

Mark & Michelle

They are the best management company ever. Rented from them for two years and they always responded when we reached out to them.

Bobby and Karen W.

Alex did an excellent job on our move out inspection. Professional and honest. He also was easy to talk with. We did a little damage to two closet doors and were happy to pay for that. He was direct and to the point.

Bill G.

Today is a happy and a sad day. My wife and I are moving back to Texas after living in Gilbert for the past three years. We have enjoyed renting from Red Hawk for the past three years and will miss the interactions that we have had with the office staff. Everyone always seemed to enjoy what they do, and had a smile both on the phone and in person. We will miss you guys.

Hanke and Gwen

First review ever. Great job letting my husband and I travel and enjoy our retirement. We knew that our properties were being well taken care of. We will continue to recommend you to both family and friends.

Ernest and Birdie

I only wish Red Hawk had an office in Texas. You are the standard that I judge others by and no one even comes close to Red Hawk.

Rusty W.

My wife and I have been renting from you for over seven years. We are relocating to Utah for work, but wanted Red Hawk Property Management to know we will miss you. You always treated us with respect and were quick to respond to any issue.

Jaime T.
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